Why do public services still rely on manual checks, repeated forms, and duplicated data?
In this episode of Transform Gov, Marie Wallace (Accenture) explains where the real inefficiencies sit in service delivery — and how digital identity could remove them.
This is not about theory.
It’s about:
*Why identity verification is still manual
*How repeated onboarding slows down services
*Where the €8 billion economic impact comes from
*How digital wallets and reusable identity change service design
*What governments need to do to implement it
Get the full report The Identity Economy https://forms.office.com/r/fqCBsvQRv3
If you work in digital government, transformation, or service delivery, this is a practical look at one of the biggest opportunities to improve how services actually work.
Credit to : Transform Gov, the digital government podcast