The Waiting Games: Callers left frustrated by the Digital COVID Cert Helpline

July 29, 2021 Admin Irish Chat

<h2>Listeners who have been waiting over 5 hours on the digital COVID cert helpline</h2> Since its introduction, Lunchtime Live has heard from many listeners who have been waiting over 5 hours on the digital COVID cert helpline, Andrea spoke to listeners experiencing these difficulties and heard what the outcome has been.   Last week, the Government launched a site to allow people who have recovered from coronavirus to apply for a Digital COVID Cert.   It comes after the helpline for the certs was overwhelmed with calls since launching, meaning most people couldn’t get through.   There was just one problem – the official URL of the webpage (irishcovidcertifcateportal.org) contained a typo – ‘certifcate’.   The Government directs people to the page with the typo through its own main website, indicating the spelling error was a legitimate mistake.   Spotting the error, two Irish men quickly registered the correct URL.   Adam Conway and Fionn Kelleher say they bought up the site as they “spotted a bit of Irish government incompetence and decided to have some fun”.   However, Adam said they were primarily concerned some “scammers might actually grab the URL and do harm”.   They’ve now used the website as a way of directing people to the official one.   Visitors are greeted with the message suggesting they “spelled ‘certificate’ correctly unfortunately”, as well as a link to the Government’s site.   Credit to : NewsTalk

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